Refund policy

RETURN POLICY

All sales are final — please double-check sizing and design choices before completing your order. If you receive an item that’s damaged, misprinted, or not what you ordered, contact us at orders@zigzagstitch.com within 7 days of delivery. Include your order number and, if possible, a photo of the issue — this helps us work with our print partner to resolve it quickly.

All items are made to order and fulfilled by our production partner. If the issue is due to a manufacturing error, we’ll arrange a replacement at no cost to you.

Please note that we cannot process replacements for issues reported after the 7-day window or without enough information to assess the problem.

We reserve the right to cancel and refund any order flagged as potentially fraudulent by Shopify’s payment system.

Items returned without prior contact will not be eligible for refunds or exchanges. Because our products are made to order, we cannot offer returns for reasons such as incorrect sizing or buyer’s remorse.

EU CUSTOMERS – RIGHT TO CANCEL

Under EU consumer protection law, customers in the European Union have the right to cancel or return their order within 14 days of delivery, without needing to provide a reason.

However, this right does not apply to goods that are made to order or clearly personalized — including our apparel, which is printed specifically for each customer at the time of purchase.

If you believe your situation qualifies under EU law, or you received a defective item, please contact orders@zigzagstitch.com within 5 days of receiving your order and we’ll be happy to assist you.

Returned items are processed by our fulfillment partner and are not restocked.